FRW Terms & Conditions
These terms and conditions are in place to ensure the safety and enjoyment of all our customers.
Health and safety
Prior to your activity you will have a safety briefing and must fill in the booking form. You will also be required to leave a form of photo ID e.g. drivers licence.
If you have any medical conditions please make a note of this on your booking form and inform a member of staff or your instructor.
Under 18’s must be accompanied by a responsible adult on the water, the responsible adult must be within sight and ear shot of the paddler at all times.
Please understand there is a risk of injury and death in all watersports. Know your ability and limits and follow your instructors guidance and the instructions given in the safety briefing.
You need to be able to swim a minimum of 50 metres.
Falmouth River Watersports are licensed and insured for good weather conditions only, including the sea state and visibility, this must be adhered to. The decision whether or not to let hire vessels out is always the responsibility of the Falmouth River Watersports staff on duty at the time.
Limit of operations will be at the discretion of the Falmouth River Watersports staff on the day of hire taking into consideration weather conditions and ability.
Hire can be paid for in advance or on the day.
Tuition and Tours are to be paid for in full at least 48 hours prior to the activity.
Refunds and cancellation
Cancellations by us:
We reserve the right to cancel any of our hires, tours or lessons at any point due to circumstances outside of our control. Such as, adverse weather conditions or equipment damage. You will be given a full refund unless an alternative vessel or dates are available and agreed.
Cancellations by you:
Cancellations of hire, tours and lessons with less than 48 hours notice will not be entitled to a refund.
Cancellations of hire, tours and lessons with more than 48 hours notice but less than 1 week will receive a voucher to a equivalent value to be redeemed within 1 year.
Cancellations of hire, tours and lessons with over 1 weeks notice will receive a full refund.
We pride ourselves on the high standard of our equipment so please inform us of any damage you find prior to your activity. Loss or major damage of the vessel will result in you paying a minimum of £300.
Other essential equipment damage or loss will also be charged as follows;
Punctured boards: £40
Safety bag: £30
Buoyancy aid: £30
Returning the vessel
The vessel must be returned to the same location from which it was hired, if you return the vessel late then you will be liable to pay £30 for every hour or part thereof. Should the vessel be returned in a dirty or untidy state there is a cleaning charge of £30.
Anyone who, in the opinion of Falmouth River Watersports staff, is unfit for any hire session, or who behaves in such a way likely to cause danger to themselves, other customers and other water users will be excluded from sessions. Smoking is strictly prohibited on any hire vessel. It is strictly prohibited to consume, be under the influence of, or to be in the possession of any alcohol and drugs whilst engaged in any activity relating to your hire session.
Falmouth River Watersports insures the vessels for public liability but will not be responsible for any loss, or damage, or injury to the customer party or possessions, howsoever caused. The customer will be liable for a minimum of £300 for damage or loss to any vessel. Vessels must not be left unattended at any time. The customer uses the vessel at their own risk and Falmouth River Watersports accepts no liability for any damage, loss, or death as a result of any vessel or equipment.
By signing for responsibility of the vessel you confirm that you agree to be bound by these Terms and Conditions.
Falmouth River Watersports – Mylor Yacht Harbour – Falmouth – TR11 5UF – email@example.com
07706 652603 – www.falmouthriverwatersports.co.uk
Falmouth River Watersports is a trading name of Denyer Turner Marine LLP a limited liability partnership registered in England and Wales with registration number OC430216 whose registered office is at 14 High Cross, Truro, Cornwall, England TR1 2AJ.